Shipping policy

Shipping Policy

XESODIT ships throughout the United States and offers international shipping to destinations available at checkout.

Shipping destinations

We ship to all 50 U.S. states and U.S. territories where delivery service is available. International availability may vary by destination and applicable shipping restrictions.

Estimated delivery times

  • Handmade collars: Please allow an estimated 2–3 weeks from order placement for production and delivery.
  • Candles: We aim to complete delivery within 1 week from order placement.

These are estimates rather than guaranteed delivery dates. Customs inspections, carrier disruptions, severe weather, holidays, remote destinations, and other circumstances outside our reasonable control may cause delays. We will contact you if we become aware of a material delay.

Shipping cost, duties, and taxes

Standard shipping is free. XESODIT covers the standard shipping cost shown for eligible orders. XESODIT also covers customs duties and import taxes charged for the shipment. If a charge appears that you believe should have been covered, contact us before paying it where possible.

Carriers and tracking

Orders are generally shipped using SF Express or YunExpress and may be transferred to a local delivery partner for final delivery. Tracking information is provided after the order has shipped. Tracking may take time to become active after the label is created.

Discreet packaging

Orders are shipped in discreet outer packaging without explicit product descriptions or adult imagery on the exterior. Shipping labels must still include information required by carriers and customs authorities.

Address accuracy and delivery issues

Please confirm that your shipping address is complete and accurate before placing your order. Contact XESODIT@gmail.com as soon as possible if an address correction is needed. We cannot guarantee changes after fulfillment has started.

If tracking shows an unusual delay, loss, or delivery problem, email us with your order number and tracking details so we can investigate with the carrier.

Contact

Questions about shipping can be sent to XESODIT@gmail.com.